Eric Gill: The Body

Training Day Schedule

10.00 to 13.30, 10 April, Clore Learning Space

Please arrive promptly, refreshments served from 9.30

Please rsvp if you haven’t already done so to [email protected]

SCHEDULE

10.00 NH:  Welcome and introduction to exhibition – short version of talk and Q&A

10.30 RD: Front of House and gallery invigilation routine explained – Q&A

10.45 LJ/RD: Workshop on disclosure process and staff support.

• • • Staff support and Info Packs
    • Disclosure procedure
    • Complaints procedure

11.00  RD /GW: Workshop on language to be used.

• • • Discuss use of humour
    • Discuss terms and those that are good and not

11.15  Tea break

11.30  Peter Saunders, NAPAC, National Association of People Abused in Childhood (napac.org.uk)

• • • Key facts and figures
    • Myth busters
    • How an abused person might feel on visiting the exhibition

12.00  Presentation by Wellcome Collection staff, Georgia and Eleanor (wellcomecollection.org)

• • • How to respond to visitor comments on difficult subject matter and make sure that you feel comfortable doing so
    • How to close down conversations and signpost
    • What to do if people are emotional – angry or upset
    • Looking after yourself and team working
    • How to ask for written feedback and complete surveys

1. 1.  NH/GW:  Answers to Frequently Asked Questions and dealing with press

13.00    Q&A

13.30 Close